We love Suvie, and we believe you will too. That's why we stand by our product. If you're not satisfied with Suvie for any reason, you may return it for a replacement or a refund within 100 days of receiving the appliance.
In order to return your Suvie, authorization should be requested from our customer service team within 100 days of receiving your appliance. Please contact us at help@suvie.com if you have any questions. You will receive a return shipping label with your return authorization to send the appliance back to us.
When you return the appliance, it must be in good physical condition (not physically broken or damaged) and include all the accessories and packaging it originally came with, the product UPC barcode, and the return authorization number.
Our guarantee does not cover Suvie Smart Meals or any food-related products. Nor does it cover any damage to the Suvie appliance that is beyond normal wear and tear or that has been caused by improper use. If you have a technical problem with your Suvie after 100 days, it will fall under our 1-year warranty, and our customer service team will do everything we can to correct the issue.
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