Often when a cook finishes but the meal appears to be raw or not cooked, this is usually a result of an appliance that freezes during refrigeration. To confirm this, please email our customer support team at firstname.lastname@example.org
If instructed to adjust your cool settings by our support team, please follow the steps below:
- Go to the Main Menu by either clicking or rotating the knob from the standby screen.
- Select "Settings"
- Select "System"
- Scroll down to "Cool Level" and click until the display says 5 (default is 3). On the newer firmware updates, you can click until the display says 7. If you have the option to adjust to 7 we suggest doing that.
For additional assistance, please contact our customer success team at email@example.com