My meal did not cook or appears to be raw

Often when a cook finishes but the meal appears to be raw or not cooked, this is usually a result of an appliance that freezes during refrigeration. To confirm this, please email our customer support team at help@suvie.com

If instructed to adjust your cool settings by our support team, please follow the steps below:

1. Go to the Main Menu by either clicking or rotating the knob from the standby screen. 
2. Select "Settings"
3. Select "System"
4. Scroll down to "Cool Level" and click until the display says 5 (default is 3).  On the newer firmware updates, you can click until the display says 7.  If you have the option to adjust to 7 we suggest doing that.
   
   

For additional assistance, please contact our customer success team at help@suvie.com