We use dry ice to keep your frozen items frozen during transit. Please be aware that dry ice is dangerously cold, do not touch it!If you have extra dry ice in your order, leave it in the box and it will dissipate naturally.
What is Dry Ice? Is it safe for food?
Dry ice is made up of CO2 and is 100% food safe
I didn't have any dry ice left when my order arrived, is my order okay?
Yes this is completely normal as dry ice vaporizes during transit. We have carefully calculated the amount of dry ice to keep your order cold all the way to your door.
Have another question about dry ice or our frozen Smart Meal plan? Please contact our customer success team at firstname.lastname@example.org