My meal card is not scanning

No error message on the appliance

Check if there is an NFC sticker on your meal card. If there is no sticker, your meal card will not scan. Please follow the steps below to load the meal settings to your appliance:

• Find and Load Suvie Meal Recipes from the Mobile App:
  All Suvie Meal recipes and instructions can be found on the mobile app. Simply select the meal you want to cook and send the recipe settings directly to your device
  
• Load Settings Straight from Your Suvie Appliance:
  All cook settings for all Suvie Meals and add-ons are stored in your Suvie. To access the cook settings, follow these steps:
  1. Turn the control knob to access the menu and select Suvie Meals
  2. Navigate to the cook settings based on protein type (beef e.g) or meal type (breakfast, dessert e.g).
  3. Follow the remaining prompts on the display
     
     

• Find them on the Recette Blog:

  All the cook settings and preparation instructions are stored on the blog, click here to access and search for them.

  

Error message on the appliance

• The Suvie meal could not be found
  
  
  1. Check if your appliance is connected to Wifi
  2. Check if your appliance is running the latest firmware version
  3. Follow the on-screen instructions
  4. Contact us at help@suvie.com if you continue to receive this error