Orders, Shipping, Returns
Suvie Kitchen Robot (3.0)
- How long after ordering will I receive my Suvie 3.0?
- What is your return policy?
- Do I have to buy the required meals if I return my Suvie within the 100 day guarantee? (Base package only)
- If I order a Suvie appliance and decide later that I want to add a set of extra pans or additional accessories will I be able to do that?
- I’m interested in the Base Package offers that require signing up for a Suvie meal plan and minimum order - how does this work?
- Can I cancel my order before it ships?
Suvie Meals
- How do I order Suvie Meals?
- Is a subscription required for Suvie Meals?
- Where can Suvie Meals be delivered?
- How much do Suvie Meals cost?
- What are Suvie Rapid Cook® meals?
- Where can I find resources on how to make my own Suvie meals?
Extended Warranty Plans (Clyde)
- What if I return part or my entire Suvie order?
- Is Clyde backed by an insurance company?
- How do I use Clyde’s self-service client portal?
- How long does it take to process a claim?
- What can I expect after purchasing a Clyde warranty plan?
- How do I file a claim for a warranty?
Factory Refurbished Suvie 2.0
- What is a Factory Refurbished Suvie Kitchen Robot?
- When will my Factory Refurbished Suvie 2.0 appliance order ship?
- Do I have to order Suvie meals to purchase a factory refurbished Suvie 2.0?
- Can I upgrade to a Suvie 3.0 package after placing an order for a Factory Refurbished Suvie 2.0?
- Which cook functions can be scheduled to cook in advance with a Factory Refurbished Suvie 2.0?
- Are factory refurbished Suvie appliances covered by an included warranty?
Trade-In Program
- I originally purchased a Suvie 1.0 or Suvie 2.0, do you have a trade-in program available?
- I purchased my Suvie 1.0/2.0 from a 3rd party, am I eligible for a trade-in offer?
- If I bought an extended Warranty on my 2.0 and there is still time left, will it apply to my 3.0 purchase?
- Is return shipping included if I trade in my existing Suvie?