Your experience with Suvie is our top priority and we’re happy to announce that Suvie is backed by our limited 1 year warranty, included with every order free of charge. For additional peace of mind, we also offer an extended warranty option. Please review the details of these offerings below.
1 Year Limited Warranty (Included)
- Suvie includes a 1 year limited warranty where coverage begins from the date of purchase.
- This limited warranty covers the Suvie Kitchen Robot and Suvie Starch Cooker and does not cover pans or accessories.
- Defects caused by regular wear & tear, misuse, improper care and maintenance are not covered.
- When a warranty claim is initiated, Suvie may either repair your exiting unit or replace it with a refurbished unit, at Suvie's discretion.
- Shipping charges may be applied, at Suvie's discretion.
- Suvie's 1 year limited warranty only applies to the original customer who purchased the unit through Suvie directly.
Extended Warranty (optional)
Gain peace of mind with our extended warranty options. Choose to extend our limited warranty coverage by either 1 or 2 additional years by purchasing our extended warranty at checkout. You may also choose to purchase an extended warranty up to 60 days from the original purchase date.
To purchase an extended warranty, email us at firstname.lastname@example.org
How to Initiate a Warranty Claim
To initiate a warranty claim, simply email us at email@example.com and our customer service team will be happy to assist. To help expedite this process, please have the following information ready:
- Email or order number of the original purchase
- Details regarding the issue you are experiencing
- Photos or videos that will help our engineering team evaluate the issue and determine next steps
How quickly will my Suvie be repaired or replaced?
Our engineering team strives to work as quickly as possible to resolve any issues you are experiencing with your Suvie. On average, your unit will be either repaired or replaced within two weeks. Of course, each situation is unique so this timeline may vary case to case. Our customer support team will always keep you updated on the status of your claim.
How soon after ordering Suvie can I purchase an extended warranty?
You are eligible to purchase an extended warranty up to 60 days from the original date of purchase.
Are accessories, such as: pans, egg trays, water reservoir covered under the limited warranty?
No, our limited and extended warranty only covers the Suvie Kitchen Robot and Suvie Starch Cooker. If you are experiencing any issues with your accessories, please email our customer support team for assistance at firstname.lastname@example.org.
I no longer have my original packaging, will you provide shipping materials?
Yes, Suvie will send you return packaging materials if necessary. Please be aware that there may be a cost associated with these materials, subject to Suvie's discretion.
Can I have my Suvie repaired or replaced outside of the warranty period?
If you are outside of the warranty period and need your Suvie repaired or replaced, please email us directly at email@example.com and we'd be happy to assist.
I have a question not listed here
Please email us at firstname.lastname@example.org and we'd be happy to assist.